(Pursuant to Legislative Decree 206/2005 “Consumer Code”)
SHIPPING AND DELIVERY
Cantina Sociale Colli Fiorentini S.A.C., via express courier, delivers the products ordered by the Customer to the address indicated by the Customer on the purchase order.
The goal of Cantina Sociale Colli Fiorentini S.A.C. is to always safeguard the product, guaranteeing its perfect preservation throughout the journey. For this reason, maximum care is taken in packaging products, using specific boxes that protect the contents from temperature fluctuations and accidental impacts. Shipments are made almost worldwide.
The shipping cost depends on the weight of the purchased products and the country of destination.
For customized shipments or any other requests, contact us at: shop@collifiorentini.it
PRIVACY POLICY
Please be informed that, pursuant to Art. 13 of Legislative Decree no. 196 of 2003, the data provided during registration on this site are collected for the shipping and invoicing of the order. In case of failure to provide data, the order will not be successful.
Cantina Sociale Colli Fiorentini S.A.C. undertakes to treat such data with confidentiality and not to disclose them to unauthorized persons, nor to use them for purposes other than those indicated here, unless otherwise explicitly authorized by the Customer. Such data will also be produced upon request of authorities authorized by law.
The Data Controller and Processor of personal data is: Fabrizio Ferretti on behalf of Cantina Sociale Colli Fiorentini S.A.C.
Regarding the processing of personal data, the customer may directly and at any time exercise the rights under Art. 7 of Legislative Decree no. 196 of 2003, including, in particular, obtaining information on:
- The origin of the personal data;
- The purposes and methods of processing;
- The logic applied in case of processing carried out with the aid of electronic instruments;
- The identification details of the controller, processors, and the designated representative pursuant to Article 5, paragraph 2;
- The subjects or categories of subjects to whom the personal data may be communicated.
The customer shall also have the right to obtain:
- The updating, rectification, or integration of data;
- The cancellation, transformation into anonymous form, or blocking of data processed in violation of the law.
The customer shall also have the right to object, in whole or in part:
- For legitimate reasons, to the processing of personal data concerning them;
- To the processing of personal data for the purpose of sending advertising material, direct selling, or market research.
RIGHT OF WITHDRAWAL
Cantina Sociale Colli Fiorentini S.A.C. guarantees that the products delivered will be identical to those indicated and described on the site. It also guarantees compliance with all regulations regarding product storage until delivery to the place indicated in the order. Images on the site are provided to facilitate product recognition; due to variations in packaging, photos may not exactly reflect the appearance of the delivered product.
As provided by the Consumer Code Legislative Decree 206/2005, customers of Cantina Sociale Colli Fiorentini S.A.C. benefit from a “satisfied or reimbursed” guarantee, with the possibility of returning purchased products within 10 working days of receipt, except for products which, by their nature, cannot be returned. The right of withdrawal is reserved for natural persons acting for purposes not directly related to their professional activity. Therefore, retailers and companies are excluded from this right.
How to Request a Refund
It is necessary to send a letter or an e-mail to Cantina Sociale Colli Fiorentini S.A.C. within 10 working days of receiving the goods. The Customer must indicate the product(s) for which they intend to exercise the right of withdrawal.
To exercise the right of withdrawal, products must be returned in good condition and with original labels intact. Packaging must be careful to safeguard the original containers from damage, writing, or labels.
Products must be returned via express courier at the customer’s expense. We recommend using a trackable and insured shipping method, as Cantina Sociale Colli Fiorentini S.A.C. will not be responsible for the loss, non-receipt, or damage of the sent material.
The goods will be reimbursed by Cantina Sociale Colli Fiorentini S.A.C. after verifying the content and condition of the products, within 30 days of receiving the communication from the customer.
For any complaints, the customer can use the e-mail address: shop@collifiorentini.it
AVAILABILITY
Cantina Sociale Colli Fiorentini S.A.C. undertakes to include only products on the site that are actually available. In the event that products are not currently in stock or the producer cannot guarantee delivery within the established timeframe, Cantina Sociale Colli Fiorentini S.A.C. will adequately report the unavailability of the product.
Sending an order constitutes acceptance of a potential partial delivery (limited to available products) and a waiver of any claims for compensation or indemnity. Cantina Sociale Colli Fiorentini S.A.C. undertakes to promptly inform the Customer of any sudden unavailability to agree on how to proceed or modify the order with similar products.
PRICE
Prices listed on this site are inclusive of VAT. The prices applied are those indicated on the site at the time of the order and are subject to change.
The price of the products, together with delivery costs, must be paid at the time of the online order via credit card, PayPal, or advance bank transfer to:
- Beneficiary: Cantina Sociale Colli Fiorentini S.A.C.
- Bank: Chianti Banca
- IBAN: IT16N0867338053000000014110
- SWIFT/BIC: ICRAITRRIP0
INVOICING
To obtain an invoice, you must provide your Tax Code (Codice Fiscale) or VAT number at the time of the order. The invoice will be issued upon shipment and sent with the goods or via email. Please provide a phone number and email address so we may contact you if necessary.
